Home Away changeover fraud
Posted: Mon May 11, 2020 2:30 pm
Our cottage has been transferred to my partner's daughter. Over a month ago we paid the yearly fee by direct debit. Yesterday she spoke to HA about changing account ownership. She was told she must open a new account (booking fee only). This she did and WITHOUT AUTHORISATION FROM ME THEY CLOSED OFF WEB SITE ENTRY. This behaviour leaves them open to all sorts of malicious pranks and criminal activity.
She emailed me today saying they needed my permission to transfer reviews across to the new account. I duly called them and went through a simple identity check using a code sent via text and then went through an email exchange to authorise the transfer of reviews.
I enquired about a partial refund to the yearly fee and was told this was not possible as it was over a month since the payment was made. This means they profit when properties change owners using weasel words in their T&Cs.
Meanwhile we've paid £442 for nothing....
Keith Lockstone.
She emailed me today saying they needed my permission to transfer reviews across to the new account. I duly called them and went through a simple identity check using a code sent via text and then went through an email exchange to authorise the transfer of reviews.
I enquired about a partial refund to the yearly fee and was told this was not possible as it was over a month since the payment was made. This means they profit when properties change owners using weasel words in their T&Cs.
Meanwhile we've paid £442 for nothing....
Keith Lockstone.