Guest Cancellation
Posted: Mon May 27, 2019 10:28 am
Guest cancelled booking two week before arrival. We told them to cancel thru TM as they would refund 50% and if we got the dates rebooked (we didn't) we would contact them. Guest said unable to make contact with TM. We received full payment from TM so we contacted said guest to offer a 50% refund less TM fees. Guest now says they are claiming for full refund thru their card provider.
Any thoughts?
Any thoughts?