Hi there
We joined Booking.com recently and took our first booking through the site for guests who are due to visit quite soon. Since we do not usually welcome guests on arrival, we need the booker's postal address in order to send them a keycard and instructions so that they can gain access themselves. I've tried messaging the guest several times through the Booking.com website but get no response. Similarly, all the emails I have from Booking.com seem to be from noreply@... so I have no apparent means of getting support on how to contact this guest. Has anyone else faced a similar situation, or is there a point of contact (preferably an email address - I'm overseas at the moment) that I can use, do you know? Or any other suggestions on what to do?
Thanks
Paul
Booking.com guest not responding
- kendalcottages
- Posts: 2474
- Joined: Fri Nov 27, 2009 11:08 am
- Location: Kendal, between the Lake District and the Dales
- Contact:
Booking.com guest not responding
Kendal Holiday Cottages Ltd., Kendal, Cumbria - between the Lake District & the Yorkshire Dales.
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- Posts: 13173
- Joined: Sat Apr 30, 2005 8:42 am
- Location: French Alps
- Contact:
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- Posts: 13173
- Joined: Sat Apr 30, 2005 8:42 am
- Location: French Alps
- Contact:
Bookings advice to the guest is:
Phone numbers for Booking explained here.
https://contactnumbers.buzz/booking/
Side note if you have guests addresses on your on any IT equipment you have to abide by GDPR practices. Good luck with that one!
So as an alternative to complying with GDPR. You can choose to accept reservations with address included. Go to your extranet. to set it up. Paper copies are not so onerous.
Maybe they are stick to this and feel it is unwarranted.Please be aware that email communication generated by the accommodation will be sent via Booking.com on their behalf. Booking.com cannot be held accountable for the content of the communication. If you suspect that the content of the communication is inappropriate, suspicious or contains spam, we ask that you report this information by clicking on the link located at the bottom right corner of the email.
Phone numbers for Booking explained here.
https://contactnumbers.buzz/booking/
Side note if you have guests addresses on your on any IT equipment you have to abide by GDPR practices. Good luck with that one!
So as an alternative to complying with GDPR. You can choose to accept reservations with address included. Go to your extranet. to set it up. Paper copies are not so onerous.
Never try to out-stubborn your guests.
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- Posts: 201
- Joined: Sat Aug 06, 2011 12:22 pm
- Location: Moselle Valley (Mosel) Deutschland
if you telephone Booking.com or contact them through your extranet they will contact the guest for you
also moving forward if you contact your account manager and explain your business set up that you need to contact the guest for key access maybe they can find a solution
or you can but these instructions on your booking information for the guest to read
also moving forward if you contact your account manager and explain your business set up that you need to contact the guest for key access maybe they can find a solution
or you can but these instructions on your booking information for the guest to read
When it comes to wine, I tell people to invest in a good corkscrew. The best way to learn about wine is the drinking
The truth is the best German wine remains in Germany
So forget your memories of Blue Nun & Black Tower
The truth is the best German wine remains in Germany
So forget your memories of Blue Nun & Black Tower
I said paper copies of personal details are not so onerous. Well some people are really foolish. But I can not image anyone here doing this sort of thing.
https://www.bbc.com/news/video_and_audi ... rsing-home
https://www.bbc.com/news/video_and_audi ... rsing-home
Never try to out-stubborn your guests.
So if I stayed with you a few years ago - can't remember when - and asked what personal data you are holding on me and request you delete anything that is not essential for your accounting records - you would be able to do this easily with your paper records?CSE wrote:I said paper copies of personal details are not so onerous.