Enquiry from TA could create a double booking

How to communicate with your potential renters - how to turn site visitors into enquiries, and enquiries into bookings.
Sam V
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Enquiry from TA could create a double booking

Post by Sam V »

I've just had an enquiry via TA for two weeks next July/August (including a £422 booking fee, but that's just another bag of dung). Anyway, I'm pleased I always check the dates and fees on PIMS first before making any reply as I could have potentially double book the last day of our own holiday!

I've checked my TA listing and the calander clearly shows the dates of our holiday booked up to 5 August and the enquiry is from 4 August and there's nothing on the enquiry to indicate the dates clash or are not available.
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Mouse
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Post by Mouse »

That was close!

I also had an enquiry from HL (my one and only this year) that was for dates that were booked out. I thought it odd, but just explained (that was also carrying a £300+ fee)

Mouse
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tavi
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Post by tavi »

slight digression here - but were these bookings from outside EU?

I thought the service fee was not yet added to European bookings?

:?:
Marks
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Post by Marks »

Have you set your enquiry filters to prevent enquiries for booked dates?

From your dashboard go to My Account and then Enquiry filters and then select:

Trip length is below my minimum stay
Changeover day is different from my saved day
Dates are marked as unavailable on my calendar
Some guests just need a sympathetic pat. On the head. With a hammer.
Essar
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Post by Essar »

tavi wrote:slight digression here - but were these bookings from outside EU?

I thought the service fee was not yet added to European bookings?

:?:
It's TA - HL el al not HA et al. Keep up :lol:
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tavi
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Post by tavi »

Ah OK not OD/HA et al via VRBO et al.

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:lol:
Sam V
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Post by Sam V »

Marks wrote:Have you set your enquiry filters to prevent enquiries for booked dates?

From your dashboard go to My Account and then Enquiry filters and then select:

Trip length is below my minimum stay
Changeover day is different from my saved day
Dates are marked as unavailable on my calendar
I don't have Enquiry filters, looked everywhere :?:
TA lurkers walk among us; the LMH Walking Dead

dont mess in the affairs of cats for they are subtle and will p on your computer.

www.algarvevillatrinity.co.uk
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Hells Bells
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Post by Hells Bells »

I don't have those options either.
Essar
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Post by Essar »

Enquiry Filters are only available on subscription model listings.
"Write something, even if it's just a suicide note"
"There is no human problem which could not be solved if people would simply do as I advise"
"As for my amnesia, I've had it as long as I can remember"
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Marks
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Post by Marks »

Essar wrote:Enquiry Filters are only available on subscription model listings.
I am on commission, not subscription and have these filters.
Some guests just need a sympathetic pat. On the head. With a hammer.
Essar
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Post by Essar »

Marks wrote:
Essar wrote:Enquiry Filters are only available on subscription model listings.
I am on commission, not subscription and have these filters.
I have both subscription and commission on HL and only subscription has them. Are you on FK?
"Write something, even if it's just a suicide note"
"There is no human problem which could not be solved if people would simply do as I advise"
"As for my amnesia, I've had it as long as I can remember"
Real name: Steve
Gender: Male
Marks
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Post by Marks »

HL commission. I upgraded from subscription in December 2014.
Some guests just need a sympathetic pat. On the head. With a hammer.
Sam V
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Post by Sam V »

So, the general consensus is that TA commission listings don't have enquiry filters, only subscription listings, so allowing enquiries for booked dates and risk of double bookings. There's no indication on the enquiry that any dates are already booked.
TA lurkers walk among us; the LMH Walking Dead

dont mess in the affairs of cats for they are subtle and will p on your computer.

www.algarvevillatrinity.co.uk
www.facebook.com/villatrinity
www.gardenerscottage.promotemyplace.com
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