HA Tentative Bookings
Posted: Fri Mar 04, 2016 2:56 pm
Back in November I had an HA enquiry for a potential booking at the end of April. I responded with a quote and replied a couple of times to a few questions he had, all via the HA dash but then heard nothing more and no booking progressed/confirmed.
Then last Saturday I received a copy of an email generated by HA sent to Mr C requesting his second payment! I then got an email from Mr C telling me he doesn't have a booking, I replied apologising that I knew he didn't have a booking and the email had not been generated by me but the HA system. Then, on looking at my past enquiries I noticed his enquiry was listed as 'Tentative', I kniew it wasn't anything booked just ignored it.
Then, yesterday HA sent out another payment reminder and I received another email from Mr C demanding I stop asking him for payments! So I opened the dashboard and had a closer rummage around to find out how to stop whatever was going on. I found I had to go Reservations and cancel the 'tentative' booking? that was never a booking!
What a phaff!
Then last Saturday I received a copy of an email generated by HA sent to Mr C requesting his second payment! I then got an email from Mr C telling me he doesn't have a booking, I replied apologising that I knew he didn't have a booking and the email had not been generated by me but the HA system. Then, on looking at my past enquiries I noticed his enquiry was listed as 'Tentative', I kniew it wasn't anything booked just ignored it.
Then, yesterday HA sent out another payment reminder and I received another email from Mr C demanding I stop asking him for payments! So I opened the dashboard and had a closer rummage around to find out how to stop whatever was going on. I found I had to go Reservations and cancel the 'tentative' booking? that was never a booking!
What a phaff!