I'm sure I'll be stoned to death for posting this here for owners and not under Rental Listing sites..!!
Clearly it belongs in both, but I think its something many owners who have problem guests should read, and maybe heads of customer support at the big listing sites should already have read.
The 5 Worst Things You Can Say to a Customer
For example, think TOP = TandC and you'll see what I mean.
Time to reflect
Time to reflect
** Richard
PIMS: Holiday Rental Management system
They say we learn from our mistakes. That makes me a genius !
PIMS: Holiday Rental Management system
They say we learn from our mistakes. That makes me a genius !
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B&B netherlands
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LV you're right.
but at a rainy summer day, unfortunately a case more often than not i have to improvise a bit. not having a dryer and just 2 extra sets of bedlinnen, and being a single handed owner - i think you'll take my point.
yes, you can now put your luggage in the room. no, the room isn't ready, as my earlier guests left only 3 hrs ago. no, i do not have personnel to fix it, i'm the maid, the owner and the host.
my best friends who i sometimes write a post to tell about my life, think i should write a book.
i explain that LMH is a book by itself.
off to bed, i'm exhausted.
but at a rainy summer day, unfortunately a case more often than not i have to improvise a bit. not having a dryer and just 2 extra sets of bedlinnen, and being a single handed owner - i think you'll take my point.
yes, you can now put your luggage in the room. no, the room isn't ready, as my earlier guests left only 3 hrs ago. no, i do not have personnel to fix it, i'm the maid, the owner and the host.
my best friends who i sometimes write a post to tell about my life, think i should write a book.
i explain that LMH is a book by itself.
off to bed, i'm exhausted.
So it would seem.la vache! wrote:Things you should never say to guests:
1. Arrival isn't usually before 4pm (looking pointedly at watch as guests turn up 3 hours early)
I'm just back from a visit to a property I was interested in buying. I'd agreed with the owner that I'd be there at 1:00 as guests were arriving at 4:00. That was fine with me even though, as the owner knew, it was a 300+ mile drive and I'd need to leave home around 6:00am.
I arrived at 1:00 on the dot to be greeted by the owner with "sorry, the guests arrived early and I've let them in so you can't view - can you come back next week?"
Sorry for the thread creep but my flabber is stil glasted.
On the other hand you shouldn´t say
"We´ve been waiting at the house since 3 as that´s when you told us you´d arrive. It is now 6.30 and you´ve just arrived having decided to stop on the way to "do some shopping and grab a bite to eat". Believe it or not there´s only so much daytime TV I can watch without needing to lie down in a dark room with a large brandy
"
"We´ve been waiting at the house since 3 as that´s when you told us you´d arrive. It is now 6.30 and you´ve just arrived having decided to stop on the way to "do some shopping and grab a bite to eat". Believe it or not there´s only so much daytime TV I can watch without needing to lie down in a dark room with a large brandy
"If not now, when?
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Hells Bells
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I could get a keysafe for my apartment, but apparently my guests are very good at letting M know when they will arrive, if they are late etc. It's the bookings she takes herself that seem to leave her in limbo. Those apartment wouldn't be able to use one as they are either not ground floor or not easily accessible.
We just used to mail a key to our guests (along with directions and a village map) - it was up to them after that!
Mind you somebody last year obviously didn't find their map and complained bitterly that one would have been helpful as they got lost! (As Marks says, just when you've cracked it the idiots put on a spurt.)
Oh well . . .
Mols
Mind you somebody last year obviously didn't find their map and complained bitterly that one would have been helpful as they got lost! (As Marks says, just when you've cracked it the idiots put on a spurt.)
Oh well . . .
Mols
Jumping is just dressage with speed-bumps.
We have 20 propeties so it would be impossible to meet and greet everyone. All except two use the key-safe system and we have only once had a problem (and that was down to me, I sent the wrong code 
). They arrived at 11pm and were very upset when they had to give in and call for help. I always worry that they will forget to leave the keys at the end of their stay but it has never happened.
). They arrived at 11pm and were very upset when they had to give in and call for help. I always worry that they will forget to leave the keys at the end of their stay but it has never happened.-
French Cricket
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gam wrote:
I arrived at 1:00 on the dot to be greeted by the owner with "sorry, the guests arrived early and I've let them in so you can't view - can you come back next week?"
Sorry for the thread creep but my flabber is stil glasted.
Sending big condolences to your flabber, gam, and hope it's feeling better
What an unbelievable thing to have happened. Whatever was the owner thinking about? (Not selling their property, obviously).
Gam - how inconsiderate of them, sorry for you 
Easter reminds me of several years back when I decided to do an Easter egg hunt for my children and the children in the gites, I hid all the eggs in the garden early in the morning, went inside to have breakfast and by the time we came out into the garden all the eggs had been found (without me announcing that the hunt was on) and there were none left for my two little ones
Easter reminds me of several years back when I decided to do an Easter egg hunt for my children and the children in the gites, I hid all the eggs in the garden early in the morning, went inside to have breakfast and by the time we came out into the garden all the eggs had been found (without me announcing that the hunt was on) and there were none left for my two little ones