What Greenbarn said except we're not on site.
I reckon that the credit card refund charges I save over a year just about cover the minor damage we get - stained towels, broken glasses etc. and I probably wouldn't have charged for those anyway.
Anything major so far (a chewed table - dog not guest) has been owned up to and paid.
Deposit or Not
From the moment they step through the door your bookings become guests, and their experiences determine whether they ever come back.
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