Lay My Hat

Best wishes for your new life. We too are selling. No longer the same.

Will new owner continue rentals as you were always on our list to visit.

You will be missed.

Ind Cottages never worked for us only in peak periods.

ABB generates our most bookings this year but we offer 2 nights and flexi start days.

Just been informed that if keys are left in key safe whilst rental unoccupied insurance invalid??

Zeb we are their booking agent only.

They left last week.

No way will owner refund as they had hob and mwave. We would but not the full 3 day rate. They are trying it on.

Thanks all.

Trip advisor have asked us for a review concerning the holiday, depending on the outcome of your enquiries I will wait for your reply before doing it. The guest is making it our problem Mols. Owner says no refund as oven ordered on day of failure but without for 3 days. It's the 3 full days refund ...

The problem is the guest issued refund demands on instructing us of cooker.

Passed on to owner as we do not manage this rental.

Guest claiming 3 days rent of £270 due to no cooker. They had hob and microwave. Another threat of bad review. Another bullying guest.

One star review as promised to which we responded. Now the see you in court threat. Out of ABB hands as we have payment.

Offer of partial refund for nights we booked out rejected.

Threat of bad publicity and demand for full refund.

Really am sick of bullying guests.

Thanks all.

Guests arrived by train. Locksmith closed window of van when very rude guests complained about border collie. Spoke to guest who will wait to see if we rebook before giving a review...dont feel like busting a gut for this one.

Zeb this is our 3rd last minute 2 deaths and dog incident

Last minute booking. Guest arrived lock failed. Locksmith gained entry. They have now left due to locksmith's dog scaring the children....and request full refund.

Payment from ABB due today but they booked on Tuesday on strict policy so unsure if they can now cancel.

All 15 booked to after bank holiday. Had to offer short breaks and flexible start dates. Most late bookings ABB and b.com

2 last minute bookings asking for full refunds.

Feel guilty but our terms are if relet we will refund difference.

We state on intro email about insurance but they don't have it.