Lay My Hat

Starting to receive enquiries from static owners as sites close and now from family who need to split due to difficulties living together 24/7!!!

Lovely comment from guest who wants to cancel said go via HL and got an "up yours" reply. Don't think I'll say he gets a full refund if he does.

Your guest Catherine can't stay at your place anymore because of the COVID-19. The guest was fully refunded £467.76 for reservation HMXQJAQEDE, starting on 12 April 2020. For more information, please read our Extenuating Circumstances policy. Please take a minute now to mark your calendar as unavail...

For that reason, our extenuating circumstances policy will now apply globally* to eligible reservations booked on or before March 14th, and with at least one night between March 14th and April 14th. In simple terms, this means that for eligible reservations: You can cancel reservations without worry...

Stick to your guns Bassman and end communication with guest.

Good luck. Been there so many times.

No cancellations but emails what happens if they do.

Hard stance no refund unless relet and referring to first email saying we strongly advise insurance.

Did they booked direct?

From guest

Of course a new potential issue is the coronavirus and potential of restrictions imposed on travel. Have you given any thought to your approach on bookings in this event (we don't have travel insurance)?

We are an agency but also have our own rentals.

Welcome Nin.

We are in coastal North Wales and 2 beds range from 18k to 21k pa.

waterwitch are cancelled bookings due to virus and imminent ? Refer them to their insurance. Change your cancellation to super strict. So sorry to hear.

Can't remember any guest having insurance when TRYING to get refunded.

We shouldn't have to act as insurance for guests. Would BA?

Bookings SLOW.

Hi All any pet friendly sites working for you this year?

Christmas doing well but New Year slow.

How are yours?

To conclude the family were a certain religious group who we think felt exposed in the location. They were refunded the days we relet, left a 1 star review but no court action as threatened.