Search found 30 matches

by Joffan
Wed May 11, 2016 12:09 pm
Forum: Managing your guests
Topic: What does en suite mean?
Replies: 10
Views: 2111

What does en suite mean?

I have a villa that has 3 bathrooms.
One bathroom is a shared family bathroom
The second is attached to a bedroom and has WC, shower, basin etc.
The third is attached to a bedroom and has a roll top bath, shower, twin basins but no WC. Is it an en suite?

Julie
by Joffan
Sat Mar 12, 2016 1:27 pm
Forum: France
Topic: French Questions Questions Questions
Replies: 18
Views: 3050

My French is good enough to answer the questions but again my point is that many of the questions are unnecessary and banal. Many of the enquirers come through TA and HL where I have English only adverts. I do think that many call to be assured that the house actually exists. One guest last year ran...
by Joffan
Wed Mar 09, 2016 5:39 pm
Forum: Handling rental enquiries
Topic: 19 people in a villa for 12!
Replies: 11
Views: 4855

Thanks guys I think on balance I should stick with my gut feeling and decline (despite the begging). It is simply too many people. Although all the bedrooms except one would have space for another 2 double beds - they are a really generous size. I just have visions of them putting all the children i...
by Joffan
Wed Mar 09, 2016 5:33 pm
Forum: France
Topic: French Questions Questions Questions
Replies: 18
Views: 3050

Firstly I apologise to the French people I seem to have upset. Circé - yes I would have written this had the majority of questions and phone calls came from someone English (my native tongue) my point is that it is only the French that make such demands. There is nothing wrong with my website, it th...
by Joffan
Wed Mar 09, 2016 11:05 am
Forum: France
Topic: French Questions Questions Questions
Replies: 18
Views: 3050

French Questions Questions Questions

I let my apartment through a few sites and have noticed that the only people who pick up the phone and ask questions are French. If they enquire by email there are always so many questions that as a poor French speaker make me squirm and run for the dictionary. It would be good just once to have a F...
by Joffan
Wed Mar 09, 2016 10:48 am
Forum: Handling rental enquiries
Topic: 19 people in a villa for 12!
Replies: 11
Views: 4855

19 people in a villa for 12!

Just wondering what others would do. I have a villa 6 en suite double rooms (max 12). Enquiry received for 6 couples, 2 babies and 5 under 6 year olds! They have said that they will bring their own mattresses for the children. I have a few issues, 1. Extra utilities 2. No table big enough for all to...
by Joffan
Wed Aug 12, 2015 3:32 pm
Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
Topic: Holiday Lettings - how can I contact them
Replies: 9
Views: 1457

Thanks for all the replies.

I have left a moan on trust pilot - thanks newtimber

revdev already tried that

sent another PM on Facebook

Just about to call them and hold for hours no doubt
by Joffan
Tue Aug 11, 2015 6:16 pm
Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
Topic: Holiday Lettings - how can I contact them
Replies: 9
Views: 1457

Holiday Lettings - how can I contact them

Does anyone have a contact at Holiday Lettings. I used to have a telephone number and email address of a customer services rep. I have sent 3 emails to my old contact - nothing I have called them on the phone and have listened to "all our customer service reps are busy" for over 4 hours (I...
by Joffan
Sat Aug 01, 2015 11:03 am
Forum: Managing your guests
Topic: What Delights do you Leave to Welcome Your Guests?
Replies: 45
Views: 9214

We leave whatever is in season in the garden and some freshly laid eggs. This week it was eggs, cherry tomatoes and courgettes. Last week it was eggs, green beans and cherry tomatoes When the garden produce is light we add a bottle of local wine. The store cupboard always has tea, coffee, sugar, mil...
by Joffan
Sat Aug 01, 2015 6:37 am
Forum: Managing your guests
Topic: Compensation for missing Dishwasher
Replies: 38
Views: 6883

Thanks everyone for your replies. I think the fact that they are a group of 10 means it is a significant amount of washing up. I think we would have replaced it but the repair company came straight out and took it for repair as the guests were going to arrive in 2 days we felt that was plenty of tim...
by Joffan
Fri Jul 31, 2015 2:45 pm
Forum: Managing your guests
Topic: Compensation for missing Dishwasher
Replies: 38
Views: 6883

Compensation for missing Dishwasher

Our guests have not had a dishwasher for the whole week they have been in our holiday villa. (repair taken longer than expected) How much would you consider a fair amount for compensation. They paid £2200 for the week and there are 10 of them?

Julie
by Joffan
Sat Jun 23, 2012 7:31 am
Forum: France
Topic: Nightmare booking and they are not here yet
Replies: 5
Views: 1760

Thanks Anno I have had many other French visitors and they are often not happy to pay the caution before they arrive but when I explain that it is not possible to be in 20 places at once they accept it and pay in advance. We have now had several more exchanges by email and have come to an agreement,...
by Joffan
Wed May 16, 2012 6:16 pm
Forum: France
Topic: French Guests
Replies: 11
Views: 3536

A Coccote Minute (Pressure cooker) - was almost a deal breaker recently when a family of French guests wanted to book our villa.
by Joffan
Wed May 16, 2012 6:14 pm
Forum: France
Topic: French Guests
Replies: 11
Views: 3536

A Coccote Minute (Pressure cooker) - was almost a deal breaker recently when a family of French guests wanted to book our villa.
by Joffan
Sat Apr 14, 2012 12:45 pm
Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
Topic: Special offers on listing sites
Replies: 5
Views: 1124

Glad to hear these offers don't seem to work, they never do for me, is it time to stop trying?