Search found 1894 matches

by Martha
Fri Oct 18, 2019 9:47 am
Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
Topic: Is this channel to market completely sewn up by big players?
Replies: 22
Views: 7734

We get tons of families with small children, I wonder if we should try Tots to Travel. I always thought we would not be suitable due to the open staircase upstairs, up to the mezzanine (a magnet for small kids!) but we've worked out a stargate solution for that now. We provide almost all of the equi...
by Martha
Thu Oct 17, 2019 6:55 pm
Forum: Managing your garden and pool
Topic: Spa's jacuzzi etc
Replies: 22
Views: 10984

Yes I like those ones though its worth noting they steam up like mad! So the window would probably need a clean on changeover. We find it does help bookings, yes. It looks so nice. People often mention it. I don't monitor the wood consumption, it evens out...some people have one every night but some...
by Martha
Thu Oct 17, 2019 8:13 am
Forum: Managing your garden and pool
Topic: Spa's jacuzzi etc
Replies: 22
Views: 10984

I honestly don't think they are possible without being on site or having a reliable maintenance person. There are way too many opportunities for disaster. I'm not even sure it would be legal, as I don't think you can sign away your responsibility to the guests. How about a wood-fired sauna instead? ...
by Martha
Tue Oct 15, 2019 8:02 pm
Forum: Managing your garden and pool
Topic: Spa's jacuzzi etc
Replies: 22
Views: 10984

The wood - fired ones are a world of trouble. They cost a huge amount to heat, especially if you don't really know how to work one, and the wood is much more prone to bacteria. Don't get me wrong, I love them and we have seriously looked into one for ourselves but they are a total no-no for guests!
by Martha
Tue Sep 24, 2019 2:54 pm
Forum: Managing your guests
Topic: Do you text guests on arrival (long-distance owners)
Replies: 15
Views: 7485

I would imagine that the transfer of contacts to an owner could be argued to fall under 'legitimate interest' anyway, under GDPR. Anyway, I agree completely that the more personal touch is a good idea and no-one has ever complained, rather the reverse. I send a text before arrival and if I'm not goi...
by Martha
Thu Aug 29, 2019 2:17 pm
Forum: Managing your guests
Topic: Advice please - property damage but no damage deposit taken
Replies: 12
Views: 4467

You really can't tell. I haven't had many problems, but they have universally been from people who were the picture of respectability and wholesomeness.
by Martha
Wed Aug 21, 2019 12:39 pm
Forum: OTAs: Airbnb, Vrbo, Booking, Tripadvisor, etc.
Topic: HomeAway Email re payment after check in
Replies: 28
Views: 6598

"A better payment experience is here" :roll: They have been moving everyone over to this for some time. I called them, I think, about three years ago. When we moved back to commission after they started bumping down subscription properties which decimated our bookings. I said, come on, I ...
by Martha
Sun Aug 18, 2019 11:21 pm
Forum: Managing your guests
Topic: Advice please - property damage but no damage deposit taken
Replies: 12
Views: 4467

Awful! I'm so sorry this happened to you. Good luck with the site, I would certainly report it but I'll be amazed if they do anything concrete. I'm afraid the lesson I have learned is that no matter how much your property is normally a haven of peace, awful people may well arrive, especially (though...
by Martha
Sat Aug 17, 2019 6:44 pm
Forum: Managing your guests
Topic: The things a guest does ..........
Replies: 22
Views: 10259

I've been asked this and I do actually have a spare yoga mat. So I've lent it out a few times - I have one that wipes clean easily. No-one has ever actually used it, :lol: I know because I roll and tie it in a particular way. I think if you really want to do yoga while you are away, you get a light ...
by Martha
Sat Aug 17, 2019 6:33 pm
Forum: France
Topic: I am wishing to attract American clients.
Replies: 10
Views: 3880

I've been really lucky it seems, we usually get one or two US bookings per year and they have been great. I make it clear in my emails what I do and don't offer. There have been some amusing misunderstandings but nothing serious. "Hi, you mentioned a shopping delivery service. Could we order sh...
by Martha
Sat Aug 10, 2019 11:05 am
Forum: Managing your guests
Topic: The things a guest does ..........
Replies: 22
Views: 10259

Can anyone fathom this observation from US guest. Kettle had about 1 cup of water left in it. :lol: :lol: :lol: That's even better than my favourite text exchange Them: "There are no saucepans" Me, worried: "Oh! Are there not plenty on top of the shelf by the fridge? " Them: &qu...
by Martha
Sat Aug 10, 2019 10:46 am
Forum: Managing your guests
Topic: Too many guests.
Replies: 13
Views: 5435

Sorry to read this and I am not at a all surprised at the update :( They are clearly people who like to push what they can get. No-one turns up in good faith with extra kids without checking where they are going to sleep. I would double check that the policies on kids are extremely clear - that they...
by Martha
Wed Jul 31, 2019 4:02 pm
Forum: UK & Ireland
Topic: Hot tub
Replies: 14
Views: 10484

We have one (in the Alps) and it is a huge draw, no question. I don't think I'd do it in the UK. The requirements are very stringent - rightly so - and I personally don't see the appeal in a damp temperate climate. I think the demographic for a hot tub in a UK rental is a bit different. Depending on...
by Martha
Thu Jul 18, 2019 3:46 pm
Forum: Just starting out
Topic: Do guests ever arrive on time?
Replies: 24
Views: 6834

Generally they are close to it. But we aren't far from the airport. I make sure that the things people really need to know are in the email and text messages, and there is a key safe. I tell them to just let themselves in...if I'm in, all well and good but I think a lot of people just like to get in...
by Martha
Thu Jun 06, 2019 9:32 am
Forum: Managing your guests
Topic: Avoiding Bookings from Deviants
Replies: 8
Views: 4663

It's hard to comment without more detail - what are the issues? What factors are disturbing? What do you mean by 'alternative lifestyles?' or 'deviants'?