Lay My Hat

Under the recent directive the Chalet should offer an alternative date or refund the money within an 18 month period. We havent been told to close but client have been told they cant come! Which makes it impossible to claim on insurance.:evil: https://charentestourisme.com/ressources-doc-covid-19/or...

Points which you may not have thought about. What if the customer has taken out insurance but that insurance will not over them. Moving dates does not mean less income. It surely means you have a guarantee of some sort of income. Who knows what the travel industry will be like after this. Even you ...

If you can get the TPE help it is 1500€! And the law as it stands now (in France) is we must contact all our clients who have booked between the 1/3/20-30/9/20 before mid April and offer them, if they wish to not to continue with their reservation alternative dates within a 18 month period or re-re...

If you can get the TPE help it is 1500€! And the law as it stands now (in France) is we must contact all our clients who have booked between the 1/3/20-30/9/20 before mid April and offer them, if they wish to not to continue with their reservation alternative dates within a 18 month period or re-rei...

Are the government giving you any support in light of them ordering a refund?? (Sorry, I don’t trust my rusty French to try and understand your link). Its fluid maybe yes maybe no, more chance if you are classed as professional i think (not us), there is also insurance for lose of earning that depe...

Are the government giving you any support in light of them ordering a refund?? (Sorry, I don’t trust my rusty French to try and understand your link). Its fluid maybe yes maybe no, more chance if you are classed as professional i think (not us), there is also insurance for lose of earning that depe...

Edouard Philippe announced today that all tourism businesses/services will be allowed to offer a postponement of cancelled holidays during the Coronavirus crisis which would be valid for up to18 months instead of having to refund guests who cancel. I don't have the official texte but it is mentione...

The situation is fluid at the moment this is how im going to approach it in the next few weeks. The guests cancel but might be aloud to travel: I will advise them not to cancel and say they can pay the balance later, if i get an enquiry for those date i will inform them and then they must decide to ...

Obviously the speech by Macron has upped the game now. Does anyone know if we are actually allowed to be open as a B&B or holiday lets? We have a floor of the house for guests and dont actually even need to greet them - although we usually do!! Maybe we should just close totally and tell the to...

We spoke to an avocat at the UNPI (Union Nationale des Propriétaires Immobiliers) who confirmed that we are not obliged to return any monies.

The legal code quoted says "When, before departure, compliance with one of the essential elements of the contract is rendered impossible as a result of an external event which is imposed on the seller". You are still able to provide the property to the renter. No outside events are preven...

Sadly now she is getting aggressive calling my wife abusive because we wont refund. i think she has paid for the stay and maybe her friends arent gonna cough up there share (which is 50€ per guest!!!) probably winding her up in the process!!! This is the regulation she sent us https://www.legifrance...

Up date https://news.sky.com/story/coronavirus-foreign-office-warns-against-travel-to-parts-of-spain-11956983 If you do give a refund part or whole it could hold you in good stead when this blows over. Those prospective guests may return later or tell friends or relatives just how sympathetic you a...

No cancellations but emails what happens if they do. Hard stance no refund unless relet and referring to first email saying we strongly advise insurance. Did they booked direct? We are fortunate most of our bookings are direct including this one. We have since had an email from another member of th...

I just start a new post in the France section of the forum regarding this, as i had guests cancelling Thursday evening who were supposed to arrive the next day. They are asking for a full refund!