Lay My Hat

Two options. 1. A pro floor sander, which means emptying the affected room(s) a lot of sweat, noise & dust & then refinishing. Solid timber could probably take out 1-1.5mm surface damage. Veneered or engineered floors significantly less. 2. Live with it. No solace, I know - but some wood flo...

Marks wrote:£100

+1
If folk in these parts shelled out £100 after each power cut or breaker trip they'd end up owing the guests money at the end of their stay!
The tea & toast was more than sufficient IMO, regardless of any review 'system'

Much depends on how well the old grout was removed & cleaned back before regrouting. A full rakeout will last far longer than a cosmetic top up. Better still if you use full depth epoxy grout. To be fair 5 years is a fair amount of time to be going back to the maintenance firm. Probably prudent ...

If they aren't up to your required standard, cut your losses & look elsewhere. I'm sure many if not most of us (overseas) have faced a similar dilemma, several times over in our case & it is hugely frustrating, but no amount of discussion or incentive will guarantee a rise in standards so if...

+1 gb Can't blame the OP for trying though? I know it's against the general etiquette but there are numerous posts advocating (albeit far less costly) social media/marketing tutorials, guides, webinars, courses etc in bygone posts, so I can see why the OP saw an opportunity to espouse. Fortunately, ...

As casasantoestevo points out above, visa requirements are pretty widespread outside of EU, & nothing new or particularly prohibitive for the vast majority of law abiding citizens. It certainly shouldn't limit travel plans & I'm afraid Telegraph press 'reports' hold little merit for me, it's...

I think this year it will be difficult to attract European guests. The uncertainty over Brexit will deter many until it becomes clearer as to what it will mean for travel to and from the UK. Why? We travelled far & wide long before EU membership & will continue to do so after. European gues...

My sympathies. I have to say I would have been a bit miffed. It's not the money; it's the deceit. Miffed & more AndrewH. Agreed, the nominal cash is irrelevant but you can't just have guests doing as they please & choosing to ignore or personally amend booking terms as they see fit. It is a...

Of the 10 or so 'reviews' & ratings that have found their way on to our GMB listing over 75% are or have been fictitious - i.e they are from mysterious posters who have never stayed with us. I did get some with photos of entirely unrelated property removed but I still have almost the whole range...

Decent locks. An alarm. Security lighting. Active (when vacant) cameras with warning signage. None of the above are as expensive as an actual burglary is likely to be, should reduce your insurance premiums and are relatively simple to install. Two attempted break-ins is two too many, your luck may r...

roxytoo wrote:Run!!!!!

+1

Agreed greenbarn. No surprises, no problem. But as (yet another) side issue let's not pretend that when we do provide all of the requisite products, tools etc. our guests routinely choose to use them. I know, and suspect we all know that this often isn't the case, especially on hot, sticky beach hol...

Ouch! We all get one of ‘em sooner or later. As above, make your response formal & courteous & most people will see right through what appears to be a simple refund grab. Re: air con, simply state that you take your environmental responsibilities seriously. You'll survive the one star, no pr...

Indeed, & that is at your sole discretion & preference SPJ. To each their own & I have long since given up expecting much in the way of household responsibility from holidaymakers. For many it is a week or two away from any kind of chores, hence much of our cleaning products/tools remain...

But a 'welcome pack' was offered (in advance) as an optional extra. If not taken up I personally wouldn't 'expect' anything left for me in self catering accommodation. The point is that some people would and would then be disappointed. They then have a bad first impression of your property and look...